FAQ's

Frequently Asked Questions (FAQs) – Subhan Luxora

1. What is Subhan Luxora?

Subhan Luxora is a premium watch brand dedicated to offering high-quality, stylish, and sophisticated timepieces. Our collection is designed to blend elegance with precision, ensuring a timeless experience for our customers.

2. Are the watches authentic?

Yes, all our watches are crafted with superior materials and meticulous attention to detail, ensuring both quality and durability. We stand by the craftsmanship and reliability of every timepiece we offer.

3. How can I place an order?

Placing an order is simple:

  • Browse our collection and select your preferred watch.

  • Add the item to your cart and proceed to checkout.

  • Enter your shipping details and select a payment method.

  • Confirm your order, and we’ll take care of the rest.

4. What payment methods do you accept?

We accept a variety of payment options, including:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Other payment methods available based on location

5. Do you offer international shipping?

Currently, we deliver only within Pakistan. However, we are working on expanding our shipping options to international customers in the future.

6. How long does delivery take?

Orders are typically delivered within 3 to 7 business days across Pakistan. Delivery times may vary depending on location and courier service availability.

7. What are the shipping charges?

Shipping charges depend on the delivery location and are displayed at checkout before order confirmation.

8. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor the status of your shipment.

9. What is your return and exchange policy?

We offer a 7-day exchange policy for defective or damaged products. The item must be unused and in its original packaging. Returns are only accepted for faulty products. For more details, please refer to our Return & Exchange Policy.

10. How do I contact customer support?

For any inquiries or assistance, please reach out to us:

📞 Phone: 0302-6315882
📧 Email: subhanluxora@gmail.com
📍 Address: Sargodha, Punjab, Pakistan

At Subhan Luxora, customer satisfaction is our priority. If you need further assistance, feel free to contact us.